Google Fiber

The last representative I talked to was excellent before that I did have difficulty but the last one that I am reading right now was excellent and solved all my problems

Our Wi-Fi has been out for a few days. I spoke with the representative yesterday who said a crew would be out this morning.

No crew came and we have received. No follow up information.

Just had a difficult time, understanding the strong accents of the foreigners I was talking to you other than that they got me information I needed

They were not even able to connect me to a technician rep as promised.

Their site directed me to register and pay 1$ which was refundable. When I logged by on to do that the fee was 51$???

I would still like to connect to an electrical rep as I feel their google cable install shorted out my street light !!

I am not a customer of Google Fiber and do not intend to be one. They are installing fiber in our neighborhood and I went outside to tell the technician that we had an Invisible Fence in our front yard they needed to avoid, he indicated he did not speak English and turned away from me.

I tried again by calling their 800 number for construction and was told that the construction crew doesn't care. If we put flags and cones out, they would still damage it. Just be ready to call back when it is damaged and they will send out a crew to fix it. It was damaged, based on the location they were digging it did not need to be damaged.

They did come out and fix it but why do they not have at least one person on their crew that speaks English in the United States? Why do they not care about the prospective customer's property? Why do they not care about the inconvenience of the prospective customer?

If I am not important to them when I am a prospective customer, why would I expect their attitude toward me to change if I were to become a customer. I do not want to patronize a business that does not care about my property or my time and treats me like my input does not matter.

Received email telling me that I got outstanding balance when previously I got 80 dollars credit and some how now I owe them with out any explanation

Knowing that I have returned all the equipment right away after the cancellation of service due to have lie to me about the Cain of service I suppose to get

First of all I suppose to get 2 gigs of sevice and only installed one then when l call to complaint they send some one that dont know what to do it even with the supervisor

The men who came out today pretended to fix the problem and did nothing. I have not had internet in almost a week..

fed ex put my name wrong. my name is hope.

they put hopr. I would appreciate fed ex giving people would spell names right

Its running slow again. And my hub down stairs is even turning red.

Not fixed. I need it working as soon as possible

Google fiber came to install the fiber and cracked my driveway. I have called more than 20 times since August 2024.

They keep coming to offer their services and I refused it until they fix it and I have the feeling that their customer services does not care about what they did to my driveway. They just want me to sign up for the services for the monthly subscription.

I was charger reconnecting fee when my service was never disconnected. And the wonderful customer service rep was not able to take my payment over the phone not his fault at all. I've been having Internet connection and Wi-Fi connection issues lately.

Dug up my yard but didnt finish putting down seed netting - the pilon is still in the yard - the rest of the block is finished - they need to come back and complete the job ASAP - 6017 Poppleton Ave, Omaha NE 68106

I must say this is my first ever experience with GFiber services. the installment took very little time. I liked that after a month wait for an install.

It's been oh maybe 7 days ago I went for at least 4 days with no Google fiber and then I called and talked to I thought was a customer service and they was trying to get me to switch over to spectrum. I didn't know that you guys you know did things like that cuz I've been with you for so long and I was just wondering why it's back on right now and I really appreciate it. Thank you

When it was time to make a payment online, it was definitely not the easiest to do. And when I was trying to get Customer Service, that also was a task.

Please make it a bit friendlier to use.

Just a little disappointed on the online service. Customer rep Carlos was awesome.