Google Fiber

My Google Fiber Internet went out at 4:30 AM on Saturday. They were sending a tech out around 5PM who ended up available and arrived several hrs early.

He tested inside and the outside where the box on the outside is and found nothing coming from the street pole to the box. Instead of being able to fix the issue, he said he had to escalate. Cust Svc said someone qould be here in 24-48 hours. 4 calls to their Cust Svc later I am still not able to have anyone give me an answer other than we outsource the pole work and you are on their list in order received.

It has been 2 missed days at work (work from home) 58 hours without internet and no idea when it will be fixed. Why can't 1 tech fix the issue instead of waiting for a 1st tech only to tell you he needs to send someone else and nobody can tell you when they will come?

I have had multiple internet issues causing me to have miss a few hours of work here and there, but this is totally unacceptable. If you work at home and rely on your internet for your livelihood, I do not recommend Google Fiber.

I had ordered service from them to install Google Fiber at my home address at Saturday 8:00 a.m. they came unannounced the next day to install the exterior line.

Saturday comes the driver pulls up and within 2 minutes takes off and I get an email saying that my request for cancellation was granted. I was pissed, still am. I contacted their customer support and they told me that the exterior line was not connected. I asked them why they didn't let me know until the day and time of the appointment and she lied saying that they just found out it wasnt connected that day.

She said that her staff tried to dig the line and connect it that morning even though my appointment was 8:00 a.m. and there was no way someone was going to dig a trench at 6:00 a.m. in the dark and screw it into the exterior wall. She had nothing to say to that and told me to make another appointment.

I asked her what guarantee do I have that you'll show up this time? No response to that either. It's unethical to write down that I canceled the appointment rather than admitting the fact that they messed up and didn't let me know. I spent my Saturday talking with AT&T to cancel my cancellation and because of which I lost my previously grandfathered in internet price.

It's been about 2 weeks and I've left messages, zero response, zero Reach Out. This is the kind of customer service you'll get from them.